Privacy Policy

Prophix Privacy And Security Statement

Effective starting: January 7th, 2022

Data privacy is important to us. We are committed to protecting your privacy and we are keenly aware of the trust you place in us.

This Privacy Policy applies to https://www.prophix.com/ and Service, owned and operated by Prophix Software, Inc. (collectively “Prophix”, “we”, “us”, or “our”). This Privacy Policy describes how Prophix collects, uses, shares and secures the personal information you provide either through your visits to Prophix’s websites (the “Public Website”) or through your use of the Prophix cloud services (the “Prophix Cloud Services”). It also describes your choices regarding use, access and correction of your personal information.

1. Prophix Public Web Site

What information do we collect?

We collect information from you, which may include, your name, title, company name, address, phone number, e-mail address and certain company information, such as, number of employees, annual company revenue, or industry. Providing this optional information is voluntary on your part.

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends and administer the site.

Cookies

Cookies are unique identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Public Website and the Prophix Cloud, while others are used to enable a faster log-in process or to allow us to track your activities at our Public Website and the Prophix Cloud. There are two types of cookies: session and persistent cookies.

Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. Our Public Website uses persistent cookies.

Prophix and its partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

What do we use your information for?

Any of the information we collect from you may be used in the following ways:

Sharing of Information Gathered

Prophix will not share your information, including personal information, with third parties, except as follows:

Links to Third Part Sites

Our Websites include links to other third-party sites for your convenience. If you access those links you will leave the Prophix Websites. If you submit personal information to any of those third party sites, your information is then no longer governed by this Privacy Policy. Prophix does not endorse or make any representations about any third party websites. We encourage you to carefully read the privacy policy of any website you visit.

2. Prophix Cloud Services Information Collection

Prophix also collects information, including personal information, from users of the Prophix Cloud Services (“User Information”). Access to the Cloud is subject to the terms and conditions of Prophix Cloud Services Agreement or similar agreement between Prophix and the party or entity that has subscribed to the Cloud Services. Any User Information provided through the Cloud Services will be subject to this Statement, unless otherwise specified in the Prophix Cloud Services Agreement.

Information Collected

Prophix collects the following User Information in connection with the Cloud Service:

Use of Information Gathered

Prophix uses User Information for the sole purpose of providing and improving the Prophix Cloud, maintaining security, and diagnosing technical problems as further described in its Prophix Cloud Services Agreement.

Prophix may use automated devices and applications to evaluate usage of the Prophix Cloud. We also may use other analytic means to evaluate the Prophix Cloud. We use these tools to help us improve our services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services.

Sharing of Information

Prophix will not share User Information with third parties, except as follows:

3. General Provisions Applicable To All Customers And Visitors

How to Access and Control Your Personal Information

Upon request Prophix will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging into your account or by contacting us at privacy.officer@prophix.com.  We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.

We acknowledge that you have the right to access your personal information. Prophix has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the Prophix’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service.

Sensitive Information

We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.

Children’s Online Privacy Protection

Neither the Public Website nor the Prophix Cloud are designed for or directed to children under the age of 13, and we will not intentionally collect or maintain information about anyone under the age of 13. If we are made aware that information is or has been submitted by or collected from a child below 13, we will immediately delete their personal information.

Security

The security of your personal information is important to us.  We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at privacy.officer@prophix.com.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

The Public Website and the Prophix Cloud have security measures in place to help protect against the loss, misuse, and alteration of information and data under our control. Prophix hosts the Public Website and the Prophix Cloud in a secure environment that uses firewalls, intrusion detection, anti-malware, and other advanced technology to prevent interference or access from intruders. These safeguards help prevent unauthorized access, maintain data accuracy and ensure the appropriate use of information and data.

Changes to this Privacy Policy

Prophix reserves the right to change this Privacy Policy as reasonably necessary or advisable to accommodate changes to the law, technology or circumstances, and will use reasonable efforts to through the Public Website and the Prophix Cloud at least thirty (30) business days prior to the changes taking effect.

Contacting Prophix

Questions regarding this Policy or the Prophix Cloud Services or Public Website should be directed to Prophix’s Privacy Officer by e-mailing such questions to: privacy.officer@prophix.com or by regular mail addressed to Prophix Software, Inc., Attn: Privacy Officer, 350 Burnhamthorpe Rd West, Suite 1000 Mississauga, ON, Canada L5B 3J1

Disputes

Prophix will attempt to investigate and promptly resolve any disputes or complaint regarding the interpretation or compliance with this Policy. You can submit a dispute or complaint to us as set forth in the section entitled Contacting Prophix above. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

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