PROPHIX ACCESSIBILITY POLICY

New projects undergo assessments to ensure they follow Ontario government-legislated accessibility guidelines. We work hard to ensure that Prophix Software complies with universally accepted standards such as the Web Content Accessibility Guidelines 2.0 (WCAG 2) created by the World Wide Web Consortium’s (W3C) Web Accessibility Initiative (WAI).

Prophix Software’s multi-year accessibility plan, along with our accessible customer service plan is available below.

Statement of commitment

Prophix Software Inc. is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (“AODA”), and the related Integrated Accessibility Standards Regulations (the “IASR”) and Ontario Human Rights Code.

Accessible emergency information

Prophix Software Inc. is committed to providing customers and clients with publicly available emergency information in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Training

Prophix Software Inc. will provide training to employees, contractors and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, contractors and other staff members.

Prophix Software Inc. has taken the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws:

1. Utilize Ontario government training videos and other training materials as needed.
2. Track new employees’ and current employees’ completion of training. Information and communications

Prophix Software Inc. is committed to meeting the communication needs of people with disabilities. We will consult with the person making the request to determine their information and communication needs.

Prophix Software Inc. has taken the necessary steps to make all new Canadian websites, intranet and content on those sites conform with World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A.

Prophix Software Inc. has taken the following steps to ensure existing feedback processes are accessible to people with disabilities upon request:

• Provide an email address for public requests and feedback about Accessibility Policy on website.
• Prophix Software Inc. ensures all publicly available information is in an accessible format upon request.

Employment

Prophix Software Inc. is committed to fair and accessible employment practices. We provide notification about the availability of accessible formats and communication supports through our company website.

a) Talent Acquisition

Prophix Software Inc. will accommodate people with disabilities during the recruitment and assessment processes upon request and when people are hired:

1. On its Canadian website and on Prophix Software job postings, specify that accommodations are available for applicants with disabilities.
2. Accommodation is available as requested by candidates in relation to material and processes used.
3. Individual short-term and long-term accommodation plans are available as requested by employees based on an employee’s disability and on medical advice.
4. Notify the successful applicant, when making offers of employment, of its policies for accommodating employees or contractors with disabilities.

b) Informing employees and contractors of available support

Prophix Software Inc., will:

1. Inform employees and new hires of Prophix Software’s policies to support employees or contractors with disabilities and keep them up to date on changes to these policies.
2. Upon request from an employee or contractor with a disability, and with consultation, will provide suitable accessible formats and communication supports for information needed by the employee to perform their job and information that is generally available to employees. Office 365 and Windows provide features that are accessible for people who have special needs or disabilities.

c) Accommodation plans and return-to-work

Prophix Software Inc. has put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

1. At Prophix Software’s request and expense, an employee might be asked to participate in a medical assessment with an outside medical expert, as required to obtain additional information to create an accommodation plan or return-to-work plan.
2. Training will be provided with consideration given to the employee’s disability and doctor-recommended return-to-work requirements to ensure the employee successfully returns to a position.

d) Performance management & Career development

Prophix Software will take into account the accessibility needs of employees or contractors with disabilities and individual accommodation plans during the performance management and career development processes.

Public space  

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is an Ontario law mandating that organizations must follow standards to become barrier-free to people with disabilities. The goal for the province is to be fully accessible by 2025.

Colliers, the building management company for 3250 Bloor Street West, is committed to providing an accessible, inclusive, and transparent workplace where all individuals have equal access to its premises and services. Colliers operate an Ethics and Compliance program that reinforces commitment to achieve success in the right way by encouraging people, businesses, and partners to act ethically, stay in compliance and live by RISE - Respect, Integrity, Service, Excellence values.  

Colliers’ Accessibility for Ontarians with Disabilities (the “AODA”) Multi-Year Accessibility Plan and Compliance Reports are available upon request by contacting 1-877-296-4499.  

Ramps into the building are located at Entrance A near Sobeys, Entrance D near the daycare, and Entrance E near Co-operators. There is also a ramp from the food court to the East Tower.

Contact us

For more information on Prophix Software’s accessibility commitment or accessible formats of this information please contact the People and Culture Team.

Phone: +1-905-279-8711  

Email: peopleandculture@prophix.com 

Overview

Prophix is dedicated to excellence in serving all customers including people with disabilities. We are committed to meeting our obligations under the Accessibility for Ontarians with Disabilities Act (“AODA”) and the related Accessibility Standard for Customer Service (“Customer Service Standard”). As an organization, we promote and follow the principles of independence, dignity, integration, and equality of opportunity for people with disabilities.

Assistive devices

We ensure that our staff are trained and familiar with the various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services. This includes automatic door opener at building entrance, building elevators, teletypewriter (TTY)/Bell Relay Service, and large print Accessible Customer Service Plan.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are permitted on the parts of our premises that are open to the public, including Prophix’s office.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Training

Prophix will provide training to employees and contractors whose duties involve interaction with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices, and procedures related to the provision of our goods and services.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act (AODA), the requirements of the Accessibility Customer Service Standard and the Ontario Human Rights Act. 
  Prophix’s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• How to use equipment or devices, e.g. TTY/Bell Relay Service, that may help with providing goods or services to people with disabilities.
• What to do if a person with a disability is having difficulty accessing Prophix’s goods and services.

This training will also be provided to new staff during employee orientation.

Staff will also be trained when changes are made to the Accessible Customer Service Plan.

Feedback process

Customers who wish to provide feedback on the way Prophix provides goods and services to people with disabilities can e-mail us at peopleandculture@prophix.com or call us at 1-905-279-8711

Notice of availability

Prophix will notify the public that our Accessible Customer Service Plan is available in accessible format upon request.

Modifications to this or other policies

Any policy of Prophix that does not respect and promote the dignity and independence, integration and equal opportunity of people with disabilities will be modified or removed.