Wondering what your experience with Prophix might look like? We strive to make your experience as smooth as possible at every touchpoint along the way. Your goals are achievable - and our goal is helping you reach them. True value comes from a partner who offers the right combination of technology and expertise.

Smooth Sales Process

In every interaction with Prophix, we want to push you to explore possibilities. From our knowledgeable sales team who will get to know your business, to our sales engineers who will show you how to transform the way you work, we want to demonstrate how together, we can do great things.

Prophix provides a complete solution – every time. Our pricing and contracts are designed to be simple and easy to understand, so there are no hidden costs. Prophix is a single platform that can flex to suit your strategic realities, today and tomorrow. You may choose to start with budgeting and expand to personnel planning or integrated financial planning later on – the possibilities are endless.

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Continuous Success

At Prophix – we don’t just sell you software; we give you a platform with all the solutions you need to be successful for the long haul. To help you we have created a “Continuous Success Package.” Unique to Prophix we offer you unlimited access to enhanced support; all-access pass to Prophix Academy; a dedicated Customer Success Manager and a pass to the annual Prophix User Conference. Our goal is to deliver value as quickly and efficiently as possible.

Learn more about how you can succeed

Smooth Onboarding

We are with you every step of the way. To kick-start your journey with Prophix we provide a comprehensive onboarding program that includes; coaching, supporting, and cheering you on.

Our flexible onboarding process is customized to your needs. You choose your level of involvement, and we find the best way for you & our team to work together. To learn more about our onboarding, visit our Professional Services page.

Visit Professional Services

Exceptional Professional Services

During the onboarding process, our PS team make it their mission to get to know you, your end-users, your industry, and your business. We forge strong partnerships with our customers to transform your business processes. Our proven five-step implementation framework is designed to ensure all your solutions are seamlessly integrated and you’re confident in your deployment so that you can maximize your ROI. Discover more about our approach to implementation.

Discover More About Our Approach to Implementation

Skilled Training

A key element of our onboarding process is training to help you and your team members learn about all things Prophix - whether that is an administrator or an end user of the system. Prophix offers flexible training options through the Prophix Academy. We deliver courses in-person at your location, at Prophix offices, or online.

Visit the Prophix Academy

Dedicated Customer Success

Once your onboarding is complete, you are assigned a dedicated Customer Success Manager (CSM) who is invested in helping you achieve your goals. As Finance professionals ourselves, we understand you need relevant solutions to solve immediate issues and spot opportunities to grow in the future.

Your CSM helps you discover how to use Prophix to its fullest potential for lasting success. Get in touch with Customer Success.

Get in Touch With Customer Success

Seasoned Customer Support

Once you are up & running and still have questions or need technical support - our Customer Support team has the answers. Available M-F, 7 a.m. – 8 p.m. EST, we’re ready to help you tackle any business problem.

Our team of experts are financial application pros, seasoned product specialists, and IT professionals. We can help you resolve any issue, from simple user inquiries to complicated technical problems. You’ll get full access to a support portal that includes the ability to submit requests, register for monthly Customer Empowerment Webinars and much more. Learn more about the different customer support offering levels.

Learn More About the Different Support Levels

Empowerment Webinars

We go all out to keep you up-to-date on all things Prophix with our monthly Customer Empowerment webinar series. Our team will cover Prophix tips & tricks, as well as unique ways to use product features. We give you full access to all past webinars, and there is a wealth of great information on Prophix to leverage.

Annual Conference

Each year, the Prophix community gets together for one of our most anticipated events – the Prophix Conference. We hold annual conferences in both North America and the UK. You will have the chance to meet with other Prophix enthusiasts excited to share their knowledge and explore a new city, refresh your approach to CPM, and discover the latest trends, tips, and techniques from industry leaders and the Prophix team. To check out this year’s agenda, visit the Conference website.

Visit the Conference Website

Online Customer Community

Prophix has created a special online community called Red Carpet, where every customer is treated like a VIP. Red Carpet is where Prophix VIPs can learn about the latest Prophix features, rethink new ways to improve financial processes, connect with other finance pros, and have a little fun! Customers are also rewarded for participating.

See Our CPM Demo

Live Customer Meetups

Our customers have made us who we are today. Prophix customers often get together to get inspired and discuss product releases, tips & tricks and use cases. Attending a live Customer Meetup will give you an opportunity to ask questions and discover unexpected ways to get the most out of your software. See where our customers are meeting next.

Happy Customers

Once you’ve joined the Prophix family, we love to hear from our customers how they can grow their businesses and transform the way they work. Browse our library of customer testimonial videos to hear how others have benefited from Prophix.

Visit the Conference Website

How Does Prophix Stack Up?

Curious to see how Prophix measures up? Don’t just take our word - Prophix customers have shared their point of view and through these comparison reports where you can compare Prophix with other major Corporate Performance Management vendors to see how we stack up.

Read the Reviews Now

Software alone doesn’t help you accomplish your goals

Discover that lasting success is possible when you use Prophix to YOUR fullest potential.

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