Maximizing value for our customers

We pride ourselves on being able to forge strong partnerships with our customers to transform their business processes. We do this by supporting a hands-on and interactive approach that allows you to learn at your own pace.

Our proven implementation framework is designed to ensure all your solutions are seamlessly integrated and you’re confident in your deployment, so you can maximize your return on investment (ROI).

Professional Services

Implementation Services

Prophix takes a flexible approach to implementation that allows you to decide your level of involvement. There are several ways your team and our experts can work together. The first step is to create a plan with key priorities and milestone dates that best fits your needs and maximizes your chances for success.

Implementations typically involve multiple deliverables—from budgeting to monthly forecasting, personnel planning, revenue planning, and reporting. To support your implementation, Prophix can deliver a wide range of services including requirements gathering, visioning, solution architecture, project management, documentation, and testing.

Whatever your implementation approach, the goal is knowledge transfer to your team so that you can maintain and advance your solution to maximize the value that Prophix drives throughout your organization.

Implementing your Prophix software typically involves five phases:

  1. Initiation
  2. Discovery
  3. Execution
  4. Deployment
  5. Transition


Prophix offers flexible training options through Prophix Academy. We deliver courses in-person at your location, at Prophix’s offices, or online. Visit the Prophix Academy website to learn more and find the schedules for future training courses.

Customer Support

Need a hand? The Prophix Support team is here to help

Prophix’s Customer Support team ensures your ongoing success. Our department consists of trained financial application specialists, seasoned product specialists, and IT professionals. We can help you resolve any issue, from simple user inquiries to complicated technical problems.

Our innovative online support portal allows users to search an extensive knowledge database, track the status of support issues in real-time, and communicate directly with our experienced product experts.

Contact Support

In North America, our support desk is open Monday to Friday from 7am to 8pm

Online, customers can visit

For support by phone, select option 1 at either +1-800-387-5915 or +1-905-279-8711