Prophix Software Ranks among the Best for Customer Experience

Prophix Software Ranks among the Best for Customer Experience

September 14, 2015

Users recognize Prophix for best in class service and support

Prophix Software, a global leader in developing Corporate Performance Management (CPM) software, announced today strong customer experience scores as referenced in two industry analyst reports. Studies from Dresner Advisory Services and BPM Partners recognize Prophix as excelling in overall customer satisfaction.

“Delivering the highest level of service to Prophix users at every touchpoint is critical to our business success and future growth,” said Paul Barber, Prophix’s CEO. “To be recognized as a leader in the CPM market reinforces we are doing all the right things, listening to user feedback and building products with an exceptional user experience.”

Dresner Advisory Services – Wisdom of Crowds® Enterprise Planning Market Study

The Dresner Advisory Services study concluded: “A member of the Large Established Pure-Play market segment, Prophix is its leader.  It scored above peer and overall averages and is best in class for virtually all measure across sales, value, technology/product, technical support, consulting services and integrity.  It has a perfect recommend score.”

The study places Prophix in the Established Pure-Play category using 33 different criteria, on a five-point scale to evaluate companies.  Criteria covered includes: sales/acquisition experience, value for price paid, quality and usefulness of product, quality of technical support, and quality of consulting services, vendor recommendation and integrity to determine software supplier performance.

BPM Partners – The Pulse of Performance Management Study

Based on a five-point end user rating, Prophix achieved a pulse rating of 4.57, a notable increase from the previous year. This placed Prophix sixth against all CPM players ranked in the study and positions Prophix as a leading vendor focused on mid-market.

The BPM survey noted: “Prophix delivers insight into finance, operations and business performance with a focus on user experience.  A unique strength is detailed planning that provides additional granularity down to the sub-ledger level for enhanced operational execution.  Best for organizations with complex requirements and limited resources, ideal for those with a focus on integrated business planning.”

The Pulse of Performance Management is designed to provide an unbiased and up to date overview of the world of business performance management.  Respondents indicate that when evaluating budgeting & planning solutions that meet their business requirements, ease of use is the most important differentiator.

Dresner – Prophix webcast:

Join us as author and Chief Research Officer Howard Dresner discusses his analysis and findings in the “Wisdom of Crowds®” series study on Enterprise planning.  Learn why the study concluded that Prophix “has a perfect recommend score,” amongst other vendors.  Howard and Prophix COO, Alok Ajmera, will discuss some of the key findings from the study and real world challenges growing businesses need to consider for planning and related solutions.

Prophix Dresner WebcastWatch the recorded webinar

About Prophix Software
Prophix develops innovative software that automates critical financial processes such as budgeting, planning, consolidation, and reporting—improving a company’s profitability and minimizing their risks. Prophix provides the right balance of simplicity and depth, delivering CPM software that is easy, powerful, and collaborative. For everyone. Thousands of forward-looking organizations in nearly one hundred countries use software from Prophix to gain increased visibility and insight their into business performance. For more information, visit www.prophix.com.

Dresner Advisory Services, Survey Analysis: Wisdom of Crowds® Enterprise Planning Market Study, Howard Dresner, Jim Ericson, 22 June 2015.

BPM, Survey Analysis: The Pulse of Performance Management, Craig Schiff, 28 May 2015.

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