- Professional Services
Prophix forges strong partnerships with customers to transform their business processes. Our implementation framework is designed to meet your goals and allow you to maximize your ROI. These methods have proven their value through years of success on thousands of projects for customers in every industry.
Prophix takes a flexible approach; you decide your level of involvement. Your people and Prophix’s staff can work together in many different ways.
Customers with more diverse needs and a broader user base can benefit from a standard Prophix implementation. Implementations typically involve multiple deliverables—from budgeting to monthly forecasting, personnel planning, revenue planning, and reporting. Prophix people will seamlessly integrate these solutions and help with deployment throughout your organization.
For our enterprise customers, Prophix delivers a wide range of services. Many enterprise customers have sophisticated needs and want Prophix’s experts to do most of the heavy lifting, which can include requirements gathering, visioning, software installation, solution architecture, project management, documentation, and testing. We meet the most demanding needs of our enterprise customers!
Many vendors have fancy implementation methodologies that feature a fixed sequence of steps. This costs their customers a lot of money. Generally, but not in every case, implementing software from Prophix involves 5 phases:
Prophix offers flexible training options through the Prophix Academy. We deliver courses in-person at your location, at Prophix’s offices, or online via the Internet. Visit the Prophix Academy website to learn more and find schedules for future training courses.
- Customer Support
Need a hand? The Prophix Support team is here to help
Prophix’s Customer Support team ensures your ongoing success. Recent winners of an International Business Award, our department consists of trained financial application specialists, seasoned product specialists, and IT professionals. We can help you to resolve any issue, from simple user inquiries to complicated technical problems.
Online, customers can visit http://support.prophix.com
Our innovative online support portal allows users to search an extensive knowledge database, track the status of support issues in real-time, and communicate directly with our experienced product experts
In North America, our support desk is open from Monday to Friday, 7 a.m. to 8 p.m.
For support by phone, select option 1 at either 1-800-387-5915 or 1-905-279-8711