Key results snapshot

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Faster reporting:

Saved hours each month using Prophix Copilot for instant report generation and faster answers to business leaders.

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Capacity boost:

Leveraged AI-powered Prophix One Agents to grow finance team capacity without increasing headcount.

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Empowering leaders with 24/7 insights:

Business leaders now run real-time scenarios & reports independently, shifting finance focus from data crunching to strategic analysis with confidence.

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Value in weeks, not months:

Achieved rapid time-to-value and seamless user experience, thanks to smooth integration and reliable data syncing.

Who is ChurnZero?

ChurnZero is a leading customer success platform that helps subscription-based businesses reduce churn, boost product adoption, and grow recurring revenue. As demand for customer led growth accelerates, ChurnZero has scaled rapidly — earning a reputation for delivering powerful insights, fast time-to-value, and measurable client impact.

Business Challenges

With a lean finance team, ChurnZero’s Head of Finance needed a way to support the company’s path to profitability—without adding headcount.
The team managed time-consuming, error-prone Excel models that were difficult to maintain and share with executives. Frequent ad-hoc requests—like headcount planning or expense analysis—pulled resources away from strategic work. Previous FP&A tools proved cumbersome and unreliable, relying on third-party integrations that introduced constant sync issues and drove the team back to spreadsheets.
ChurnZero needed a solution that was intuitive, scalable, and owned by finance—without relying on IT.

Applications deployed

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System integrations

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I’ve used other tools before, and they were so hard to navigate—with sync issues finance couldn’t fix—that we ended up going back to spreadsheets. With Prophix, it’s the opposite: it’s easy, reliable, and it gives us the capacity to scale and hit our profitability goals while still growing the business.

Head of Finance, ChurnZero

Why Prophix®

ChurnZero selected Prophix One for its simplicity, AI-powered automation, and seamless integration:

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