PROPHIX Customer Support

PROPHIX Software's customer support team offers comprehensive maintenance, support and problem resolution. We pride ourselves on the quality of service we provide to our clients and business partners. Our goal is to help you achieve your goals by continually improving both our products and services to better meet your needs.

We strive to deliver exceptional service and value by fostering a positive relationship with you, our customers.

Should your needs go beyond the scope of customer support, such as model design or training, our consulting staff are best qualified to assist you. Our customer support team takes ownership of all issues reported through them and, when required, escalate requests to those best equipped to provide an effective resolution.

We work together to best help you. If you have any questions regarding our Maintenance Plans, please contact your sales representative or:

• Alok Ajmera (Manager, Customer Support) at aajmera@PROPHIX.com 
• Or by phone at 1-800-387-5915 ext. 290.
• PROPHIX Customer Support PROPHIX Community Sign-In
  

Annual maintenance plans for PROPHIX are arranged along with the initial software sale. Maintenance plan pricing is a fixed percentage of the software license price and plans are renewable each year on the on the anniversary date.

A current PROPHIX maintenance agreement will provide your company with:

• Telephone and email access to our Customer Support team
• All software upgrades and maintenance releases
• Access to our online Support resources at PROPHIX Community , which includes a searchable knowledge base and online Support contact form
• Access to downloads of our latest software Access to our documentation archive, including training materials, user manuals and white papers
• Our quarterly "Goal Post" newsletter and other customer-only special offers