- Professional Services
MAXIMIZING VALUE FOR OUR CUSTOMERS
Prophix forges strong partnerships with customers in order to transform their business processes. We structured our implementation framework to meet your goals and allow you to maximize your ROI. These methods have proven their value through years of success on thousands of projects for customers in every industry.
Prophix takes a flexible approach; you decide your level of involvement. Your people and Prophix’s staff can work together in many different ways.
We offer the QuickStart program for smaller customers, those on limited budgets, or those who prefer to start small and scale upward down the road. Prophix delivers services remotely and we provide 1-on-1 training sessions over the Internet. QuickStart customers engage in the project through our WorkShare implementation methodology, which forms a joint collaboration. Quickstart generally targets a single customer solution need, such as budgeting or reporting, and is flexible enough to meet any reasonable budget.
Customers with more diverse needs and a broader user base can benefit from a standard Prophix implementation. Implementations typically involve multiple deliverables—from budgeting to monthly forecasting, personnel planning, revenue planning, and reporting. Prophix people will seamlessly integrate these solutions and help with deployment throughout your organization.
For our enterprise customers, Prophix delivers a wide range of services. Many enterprise customers have sophisticated needs and want Prophix’s experts to do most of the heavy lifting, which can include requirements gathering, visioning, software installation, solution architecture, project management, documentation, and testing. We meet the most demanding needs of our enterprise customers!
Many vendors have fancy implementation methodologies that feature a fixed sequence of steps. This costs their customers a lot of money! Generally, but not in every case, implementing software from Prophix involves 5 phases:
- Plan project resources
- Brief needs analysis
- Model design discussion
- Definition of project objectives
- Detailed needs analysis
- Confirmation of project objectives and vision
- Discussion of long-term business roadmap
- Model design
- Train key personnel
- Business model(s)
- Including calculations like allocations and adjustments
- Data import/export processes
- Data entry screens
- Business processes
- Initial unit testing
- Final testing
- Train users
- Import data
- Review model against objectives
- Deliver documentation
- Go live
- Knowledge transfer
- Reevaluation of business roadmap
- Customer support
Designed for those with the bandwidth and the skillset to contribute to their implementations, WorkShare helps customers implement their solutions at a lower cost, using an approach that maximizes knowledge transfer from Prophix’s experts to the customer’s staff. WorkShare generally applies to QuickStart implementations, but some of our customers have benefited from WorkShare during larger deployments.
Typically, WorkShare involves remote implementation services. We design the solution and train your staff so you have the knowledge to perform implementation tasks in conjunction with our specialists.
WorkShare can encompass an implementation’s preparation, execution, and testing phases. Within these phases, we can divide the work between you and Prophix’s experts depending on the project’s complexity, its time constraints, and the potential for knowledge transfer prior to the implementation.
Prophix offers flexible training options through the Prophix Academy. We deliver courses in-person at your location, at Prophix’s offices, or online via the Internet. Visit the Prophix Academy website to learn more and find schedules for future training courses.
- The QuickStart Program
Automated budgeting and reporting with low startup costs and rapid deployment!
Here’s the chance to make your financial experts less administrative and more strategic, operating like the business leaders at the big global firms.
Protect your company’s future
Do select individuals in your company hold the keys to your finances? If they left your company tomorrow, would everyone scramble? Let us train your team and implement a solution that facilitates collaboration and accountability across your organization
Start small and build your solution as needed
Prophix pre-builds its software to automate important financial processes. No customization’s required and users can quickly configure the solution to meet their short-term requirements.
It’s easy to use!
Leave those frustrating spreadsheets behind. With no need for complex coding, QuickStart users can get to work fast, outputting reports in an Excel-like format.
Low costs means limited risks
Payment terms are simple and customers receive a straightforward contract with clear project milestones. Prophix QuickStart mitigates risks and offers rapid ROI-with low-priced solutions deployed in as little as 1 week.
Accelerate your ROI while working in a familiar environment
Enjoy simple integration with virtually any database. Prophix QuickStart ensures minimal requirements for IT involvement!
- Customer Support
Need a hand? The Prophix Support team is here to help
Prophix’s Customer Support team ensures your ongoing success. Recent winners of an International Business Award, our department consists of trained financial application specialists, seasoned product specialists, and IT professionals. We can help you to resolve any issue, from simple user inquiries to complicated technical problems.
Online, customers can visit http://support.prophix.com
Our innovative online support portal allows users to search an extensive knowledge database, track the status of support issues in real-time, and communicate directly with our experienced product experts
In North America, our support desk is open from Monday to Friday, 7 a.m. to 8 p.m.
For support by phone, select option 1 at either 1-800-387-5915 or 1-905-279-8711