PROPHIX News

PROPHIX Software Receives Top Reviews from the Microsoft Customer Satisfaction Index

Toronto, ON, January 30, 2006 - PROPHIX Software, a leader in delivering data analysis solutions, such as budgeting, reporting, forecasting, planning, and consolidation, today announced that 100% of customers are satisfied or very satisfied with PROPHIX services, solutions and their established relationship.

Customer participation in this survey has been vital in helping PROPHIX recognize the best possible service for its customers. Survey results illustrated customer experiences by identifying the strengths and weaknesses in PROPHIX services and solutions. It is another medium for encouraging customer feedback, which in turn allows PROPHIX to further enhance the value for their customers.

"The success of our company and the overall performance of PROPHIX Software are directly linked to the satisfaction level and loyalty of our customers. You can't continue repeat business and bring in new business without satisfied customers," mentions Paul Barber, President, PROPHIX Software. "Customer satisfaction and loyalty are an essential part of our company's core value proposition, and it predicts the future financial results of PROPHIX Software."

Some of the notable survey results were as follows:

• 100% of surveyed customers noted they were satisfied with PROPHIX services and solutions
• 82% of respondents definitely would recommend PROPHIX products, services and the organization to others companies
• 82% of respondents would buy from PROPHIX again for their next similar technology solution
• 81% of respondents noted outstanding and/or exemplary on the overall value of technology solutions provided for their specific business
• 70% of respondents noted outstanding and/or exemplary on the overall quality of prepackaged technology solutions

Another notably strong area reported by customers was the total overall value that PROPHIX services have brought to their organization. The "Top Three Areas of Strength" that were quantifiable in the survey were Overall Quality of consulting services, Overall Quality of training/learning consultations provided, and Overall Quality of communication with our company.

Mark Cross of Union Energy states, "The enhancements to the product continue to deliver additional value" - while Terry Van Parys of Goodwill Industries of SEW mentions, "For our first time, I was pleasantly surprised at how smoothly it all went."

The Microsoft Customer Satisfaction Index ("CSAT") uses industry proven methodology to measure customer satisfaction and loyalty. It provides companies with feedback and identifies areas of strength and areas of improvement. The survey is administered and handled by a third-party vendor and provides a confidential, objective insight into customers' overall satisfaction with the services that Microsoft solutions partners provide.

Discovering product strengths and weaknesses has helped resolve critical business issues to better meet the needs of PROPHIX customers. With the overwhelming customer feedback, PROPHIX has received a greater understanding of key drivers for creating a positive total customer experience.

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