Careers

Careers

PROPHIX Software is a rapidly growing, cutting-edge software company committed to providing creative and effective financial solutions, assisting clients to meet and exceed their goals. If you are interested in joining our team of dedicated professionals please e-mail your resume to hr@prophix.com.

• Frontline Customer Support Representative
• Product Marketing Specialist
• Consultant

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Frontline Customer Support Representative

PROPHIX Software Inc. is a leading developer of budgeting, forecasting and management reporting software used by over 1,300 companies all over the world. We target companies in the mid-market and from every industry, providing them with powerful software that is still easy to use. We are a growth company that has experienced tremendous success by focusing on our customers.

Description

PROPHIX is currently looking for a dynamic individual who has an excellent background in administration and is looking to transition into a fast paced, customer oriented role. The position will report to the Director of Customer Management, but will work extensively with various internal and external clients.

We are looking for an individual who will manage customer communication, in particular regarding customer’s technical and product related issues support issues. As there is a large interface with our clients, the position requires an individual who is comfortable and confident when working remotely with our customer base. The ideal candidate has an administration background, has a technical orientation and wants to grow into a position that also demands more customer interaction. There are tremendous growth opportunities within PROPHIX for performance driven individuals, who are willing to take initiative and demonstrate excellent work ethics.

Major Responsibilities/Duties

1. Customer support

• a. Manage all inbound customer communication
• b. Work independently and proactively to manage customer issues and to assure the highest levels of customer satisfaction
• c. Managing issue escalation and resource scheduling
• d. Manage, ensure a minimal issue queue and open issue back log
• e. Proactively manage outbound customer communication

Requirements

1. Interpersonal Skills

• a. Excellent verbal and written communication skills are mandatory
• b. Strong organizational skills and attention to detail
• c. Must be able to work independently and with other members of a team

2. Experience

• a. Customer service experience in a technical capacity

Requirements

At least 2 years relevant work experience

Technical Requirements

• a. Must have experience working with and strong understanding of Microsoft SQL Server and Microsoft Windows Server
• b. Knowledge of OLAP technology and Microsoft Analysis Services would be ideal
• c. Working knowledge of accounting or financial application is a plus

Interpersonal Skills

• a. Excellent verbal and written communication skills are mandatory
• b. Strong organizational skills and attention to detail
• c. Must be able to work independently and with other members of a team

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Product Marketing Specialist

The Product Marketing Specialist must understand business needs of potential and existing customers and demonstrate PROPHIX's solution via webinars, presentations, product demo, Proof of Concepts (POC), or other supporting activities. The proposed solution must be translated into material(s) that can be used to profile PROPHIX's market leading software and services.

Essential Duties and Responsibilities:

• Learn PROPHIX products and/or product features prior to general availability.
• Prepare and deliver sales presentations and product demonstrations, including the development and implementation of proof of concepts, webinars and prototypes.
• Provides answers to inquiries concerning PROPHIX's software and applications and proposes solutions to perspective customers.
• Create, maintain and enhance product demonstration and webinar content.
• Work with colleagues to convey demonstration system requirements.
• Prepares and delivers additional presentations for Trade shows, seminars, or other marketing events.
• Assists the Sales with RFP/requirements documents.
• Create and own RFP/RFI data warehouse.
• Collect and disseminate competitor information.
• Contribute product feature/benefit content to various marketing projects such as web site updates, marketing materials, product literature or other sales support pieces.
• Communicates prospect business requirements to Sales and Professional Services teams after completion of sale to ensure a smooth transition from presales to implementation stages.

Skills

• Explain product concepts and business use to a non-technical audience.
• Ability to converse with different levels of an organization including C-level.
• Understand end-user business cases and propose solutions as they relate to PROPHIX's software and services.
• Highly articulate and able to deliver clear presentations and product demonstrations
• Presentation Skills: Natural presenter, enjoys being in front of an audience.
• Interpersonal Skills: Works well with a variety of different personalities. Enjoys working with different people.

Requirements

• Experience in Financial consolidation, budgeting and planning, forecasting and reporting an asset
• Must possess a strong aptitude to learning new technologies
• Ability to work under pressure, prioritize and manage time accordingly in a fast paced work environment
• Superior written, verbal and presentation skills
• Demonstrated ability to derive creative and effective business solutions

This position reports to the VP of Marketing, and will work very closely with Regional Managers, VP Sales, and the Director of Channel Partners. Some travel throughout North America for trade show, seminar or channel partner support will be required. Candidates must be legally entitled to work in Canada and must be able to travel to the United States.

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Consultant

PROPHIX is currently looking for self-motivated individuals to join the Professional Services team located in Mississauga, Ontario. As a Consultant, you will draw upon your strong communication, analytical, technical and project management skills to interact directly with our client's senior management to design and deploy our software application solution. You will serve as a key point of contact for client engagements, and play a pivotal role in the success of implementations. The role will expose you to a wide variety of new technologies and allow you to gain notable multi-industry business experience with the potential for growth and advancement. This is a challenging and rewarding opportunity for recent graduates and professionals with a few years of work experience. This position reports to the Manager, Consulting Services.

Major Responsibilities:

Application Implementations

• Involved in multiple projects of varying degrees of length
• Complete application deliverables utilizing PROPHIX EDGE methodology
• Evaluate existing client processes and business models
• Design, build, and test business models and reports
• Lead end-user training sessions in an interactive classroom environment
• Work independently and proactively to ensure quality of project deliverables
• Provide ongoing design and consultative support
• Document completed project deliverables
• Communicate project status regularly to client and assigned project manager
• Escalate unresolved client issues to appropriate departments and senior management
• Forge strong relationships during implementations leading to reference-able client

Business and Professional Development

• Participate in project scoping sessions, RFP responses, and help develop consulting estimates
• Identify new services opportunities and work with sales team to close business
• Review client product feature requests with product management and development
• Contribute to knowledge management activities including writing whitepapers, enhancing training collateral, and delivering internal presentations
• Work collaboratively with other departments and take part in strategic projects to advance corporate goals
• Proactively learn new applications, technologies, and methods to enhance personal skills

Requirements:

• Post secondary education in Accounting, Finance, Business, or equivalent discipline
• 2 years experience in corporate financial planning and reporting
• Superior command of English language both verbal and written
• Advanced Excel modeling skills, including complex formulas and macros
• Experience in financial consolidation, budgeting, planning, and reporting
• Working knowledge of relational databases and SQL
• Experience with financial application and enterprise planning software desired
• Highly organized, details oriented, and possess excellent time management skills
• Must possess a strong aptitude to learning new technologies
• Must be comfortable working in a project environment interacting with senior personnel including CFOs, VPs, and Controllers
• Demonstrated ability to work independently to derive creative and effective business solutions

This position requires extensive travel throughout North America. Candidates must be legally entitled to work in Canada and must be able to travel to the United States. Candidates must also possess valid Canadian or international driver's license.